Shipping Policy

Last Updated: October 28, 2026

At Vyora, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays. During peak shopping periods, promotional events, or other high-volume periods, processing may take longer.

You will receive an order confirmation email after placing your order. Once your order has been shipped, you may receive a shipping confirmation with tracking information, when available.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Vyora may offer shipping to selected domestic and international destinations, depending on product availability and the shipping options presented at checkout.

Available destinations, shipping methods, and applicable charges will be displayed during checkout.

If your country or delivery address is not available at checkout, please contact us at support@vyorastore.com for assistance.

3. Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier, customs procedures, and other logistical factors.

Estimated delivery times, when available, will be provided at checkout or through our shipping communications.

Please remember that delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur due to weather conditions, customs inspections, carrier disruptions, public holidays, or circumstances beyond our reasonable control.

For the most accurate estimate, please refer to the shipping information provided for your order.

4. Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on your delivery address, order details, shipping method, and any promotions available at the time of purchase.

If free shipping or another shipping promotion is offered, the applicable terms and eligibility requirements will be displayed during the promotion or at checkout.

5. Order Tracking

When tracking is available, we will send tracking information to the email address provided at checkout after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

If your tracking information has not updated for an extended period or you have questions about your shipment, contact us at support@vyorastore.com with your order number.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including their full name, street address, postal code, and contact details.

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to accommodate address changes before the order is processed or shipped. However, we cannot guarantee that changes will be possible once fulfillment has begun.

If a package cannot be delivered because of incorrect or incomplete information provided by the customer, we will work with the customer to determine the available options, subject to applicable law.

7. Delayed, Lost, or Missing Packages

If your order appears to be delayed, please check your tracking information and allow for the carrier's latest delivery estimate.

If your package has not arrived within the expected delivery window, contact us at support@vyorastore.com. Please include your order number so we can help investigate the issue.

If a package is confirmed lost or missing, we will review the circumstances and work with the relevant shipping provider to determine an appropriate resolution in accordance with applicable law.

Nothing in this policy limits any consumer rights or remedies that may apply to delayed, lost, or undelivered orders.

8. Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@vyorastore.com as soon as reasonably possible.

Include your order number and, if possible, photographs showing the package and the issue.

We will review your request and explain the available options, which may include a replacement or refund, depending on the circumstances and applicable law.

9. Customs Duties, Taxes, and Import Fees

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's laws and the shipping arrangement.

Where these charges are not collected at checkout, they may be assessed by the relevant authorities or shipping provider and may be payable by the recipient, as permitted by applicable law.

Please review your country's import requirements before placing an international order.

We will communicate any applicable charges collected by us at checkout where relevant.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@vyorastore.com.

We will do our best to assist with requests made before the order has been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.

Your statutory cancellation and withdrawal rights, where applicable, remain unaffected by this policy.

For additional information about returns and refunds, please review our Return and Refund Policy.

11. Delivery Issues and Exceptional Circumstances

Delivery may be affected by events such as severe weather, natural disasters, public emergencies, customs delays, labor disruptions, or carrier service interruptions.

If such circumstances affect your order, we will make reasonable efforts to provide relevant updates and assist you where possible.

This section does not exclude obligations or remedies that apply under mandatory consumer protection laws.

12. Contact Information

If you have any questions about our Shipping Policy or need help with an order, please contact us:

Store Name: Vyora
Email: support@vyorastore.com
Business Address: To be provided by the store owner.

We appreciate your trust in Vyora and thank you for shopping with us.