Terms of Service

Last Updated: October 28, 2026

1. Overview

Welcome to Vyora. The terms "we," "us," and "our" refer to Vyora. Vyora operates this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

These Terms of Service ("Terms") govern your access to and use of our website and services.

By visiting our website, browsing our store, or making a purchase, you agree to be bound by these Terms and our applicable store policies. If you do not agree to these Terms, please do not use our website or services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful purpose, violate applicable laws or regulations, infringe the rights of others, or interfere with the security or operation of our website.

You must not introduce malicious code, attempt unauthorized access, or misuse our website or checkout systems.

We reserve the right to take appropriate action if we reasonably believe that a user has violated these Terms, subject to applicable law.

3. Products and Product Information

Vyora offers products designed to provide knee support and comfort during everyday activities.

We make reasonable efforts to display product descriptions, images, features, colors, and other information accurately. However, actual product appearance may vary slightly due to screen settings, lighting, manufacturing variations, or other factors.

Product availability, specifications, and descriptions may change from time to time.

Our products are not a substitute for professional medical advice, diagnosis, or treatment. Product descriptions are not intended to guarantee medical outcomes or to claim that a product will prevent, treat, or cure a medical condition.

Please review product instructions and sizing information before purchasing or using a product.

4. Orders and Order Acceptance

When you place an order, you are submitting a purchase request. An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review or decline an order where permitted by law, including in cases involving suspected fraud, pricing errors, product unavailability, or inaccurate order information.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

Please ensure that your shipping address, contact details, and order information are accurate when completing checkout.

5. Prices and Payments

All prices and applicable charges will be displayed at checkout. Currency, shipping charges, taxes, and other applicable fees will be presented as applicable to your transaction.

Prices and promotions may change without prior notice, but changes will not retroactively alter a completed purchase except where permitted by law.

Payment must be completed through the payment methods offered at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

We may use third-party payment processors to securely process transactions. Their processing activities may also be subject to their own applicable terms and privacy policies.

6. Shipping and Delivery

Shipping methods, estimated delivery times, shipping charges, and applicable delivery conditions will be provided through our shipping information or at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur due to carrier operations, customs procedures, weather, logistical issues, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because of incorrect or incomplete information provided by the customer, we will work with the customer to determine the available options, subject to applicable law.

For additional information, please review our Shipping Policy.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy, which should be read together with these Terms.

Please contact support@vyorastore.com for assistance with a return, refund, or cancellation request.

Nothing in these Terms or our store policies is intended to exclude or restrict any mandatory consumer rights that apply under applicable law.

8. Product Use and Safety

Customers are responsible for reading and following the product instructions and using products appropriately.

Our knee support products are intended for their described support and comfort purposes. They are not intended to replace medical evaluation or treatment.

If you experience pain, discomfort, skin irritation, numbness, or any other adverse reaction while using a product, discontinue use and seek appropriate professional advice where necessary.

If you have an existing injury, medical condition, or concerns about whether a knee support product is suitable for you, consult a qualified healthcare professional before use.

We do not guarantee that a product will produce a particular physical, therapeutic, or medical result.

9. Intellectual Property

All content on our website, including text, graphics, logos, photographs, product images, designs, and other materials, is owned by or licensed to Vyora or the relevant rights holders, unless otherwise indicated.

You may access and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit website content without prior written authorization from the applicable rights holder, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics tools, and other applications.

We do not control third-party websites or services and are not responsible for their independent content, policies, or practices.

Your use of third-party services may be subject to separate terms and privacy policies. Please review those terms before using such services.

11. Errors, Inaccuracies, and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

Where permitted by law, we may correct errors, update information, or cancel affected orders when an error has materially affected the transaction. If payment has been collected for an order that is canceled, an appropriate refund will be provided.

Nothing in this section limits rights that consumers may have under applicable law.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes any warranty, guarantee, or consumer protection that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Vyora will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable mandatory consumer rights and any liability that applicable law prohibits us from limiting.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a way that unlawfully harms Vyora or others.

Nothing in this section requires you to indemnify us for losses resulting from our own unlawful conduct or from matters for which applicable law prohibits such an obligation.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy to understand our data practices.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Changes will apply as permitted by applicable law. Your continued use of our website after updated Terms are posted indicates acceptance of those changes where such acceptance is legally effective.

17. Governing Law and Disputes

These Terms are subject to the laws applicable to the transaction and the parties, without excluding mandatory consumer protection laws that apply to you.

Any dispute arising from the use of our website or the purchase of our products will be handled in accordance with applicable law.

Nothing in this section limits any right you may have to bring a claim before a competent court or authority.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Vyora
Email: support@vyorastore.com
Business Address: To be provided by the store owner.

Thank you for shopping with Vyora.